If there is a segment in the various industries that receives recognition in innovation and technology, it is the health area. The development of new patents and the hours of research invested in the formulation of new drugs to combat diseases is not a simple thing. But, beyond the time in the laboratory, the reality is that there are endless business agreements to get a medicine in your hands.
In 2022, the GDP of the Health sector in Mexico reported an amount equivalent to 5.1% of the national GDPaccording to INEGI, which makes it an indispensable segment forto a healthy economy. For DocuSign, that means it is vitally important for the healthcare sector to have solid platforms that allow your processes to be much more agilesafe, and that allow digital transformation from the root.
The supplier shared the example of the biopharmaceutical company AstraZeneca, one of the Docusign flagship clients, valued at 26 billion dollars and with 57 thousand employees, which began its transformation initiative in 2014 by identifying obsolete processes within the business that needed a digital change. To achieve acceptance and adoption throughout the organization, the company decided to start with specific topics such as signatures, for which they decided use Docusign eSignature.
By digitizing agreements with your suppliers, and passing signatures in physical documents to electronic signatures, the pharmacist significantly reduced the amount of time needed to complete contracts. TONow, 85% of their agreements are signed in less than a day, a process that previously took days or weeks. This also improved the customer experience, and the company saw a 16% increase in customer satisfaction.
“This opens the door and is the first stage for an evolution that will ensure that, with this optimization of flows, the service chain canto be more efficient, which will boost the efficiency of the professionals involved, improving the satisfaction of health organizations and, most importantly, the patient,” they pointed out from DocuSign.
Technology drives the revolution, but brings challenges
In a clinic or medical office, digital technologies make it easier for the patient to schedule self-service appointments, as well as receive automated confirmations via SMS, optimizing records and electronic file monitoring. In addition, it is possible to issue digital prescriptions and have all the records at hand for more efficient patient control.
-
Document generation: Hospitals, laboratories and medical offices generate and manage numerous documents on a daily basis, whether for monitoring patient health or for internal control. Technology can help in the creation and management of various processes – such as the direct sending of laboratory results or the issuance of digital prescriptions –, which helps to promote a culture that reduces the use of paper, allowing the enhancement of actions aimed at sustainability.
-
Administrative processes: Managing a business in the health sector involves careful monitoring of administrative functions. Without this, day-to-day life can become more complicated, harming both the patient experience and the institution’s results. Some actions can be optimized with the use of technology such as storage, the digitized document managementagreements with suppliers, patient monitoring, medical discharges, etc.
-
cregulatory compliance: A point that can be problematic in this area is care in compliance with standards spin specific (compliance). This is a sector that involves delicate issues, since the technical standards and legislation in force are usually very strict. Among other measures, it is necessary to preserve the patient’s history safely, avoiding data leaks and unauthorized access.
-
Innovation: Among the main factors are the use of robotics in remote surgical procedures or the adoption of telemedicine, that allowin that people who live far from large centers have care with specialists. To this can be added the use of Yointernet of the cbears, with wearable devices and sensors that can help in diagnosis and treatment, or the application of artificial intelligence to obtain a better understanding of the clinical picture.
-
ccustomer carecustomer care): The technology has also been implemented in strategies of customer care in the health area. Here we talk about “customer care”, allowing the patient to be at the center of the processes. With the above, it is possible to optimize care practices, providing quality monitoring and establishing proactive monitoring actions, enhancing the experience with the institution.
“When looking for solutions that help in digital transformationthe health sector will benefit from the flow of information and processes, highlighting efficiency. The change is underway and is no longer simply a matter of competitive advantage, it is a reality that is increasingly becoming established in different areas, and the health industry has various opportunities and benefits to exploit this development for the benefit of all parties involved. participate in the industry”, highlighted from DocuSign.